What is the 7 Calendar Day Replacement Guarantee? How do I get a defective item ordered replaced?
All products sold at our online store are covered under our 7 Calendar Day Replacement Guarantee. Notify us of any problems, damages or defects within 7 calendar days from the date of delivery, and we will issue a brand new replacement to you at no extra cost.
In order to get a defective item replaced:
Contact Customer Care via the Contact Us form, within 7 calendar days from the date of delivery.
The defective product or part will be recalled, checked for defects and if found defective, a replacement will be shipped immediately and return shipping costs so incurred by you refunded.
Note: All products are insured against theft and damages incurred during transit. If you receive a package that is open or looks to have been tampered with, do not accept it. Contact our Customer Care and we will have the issue quickly resolved.
Apart from condition reserved herein above, the following products shall not be eligible for return or replacement under this 7 Calendar Day Replacement Guarantee:
- Any product that exhibits physical damage to the box or to the product.
- Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery.
- Any product without a valid, readable, un-tampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number.